In order to further improve the professional skill level of the after-sales service team in the field of distribution automation, enhance the team's ability to collaborate, stimulate the team's innovative thinking, and promote technical exchanges and experience sharing, Yungo Technology successfully held a distribution automation professional skills competition. The competition was launched on October 24, 2024 and successfully concluded on December 3, 2024. The competition not only attracted the active participation of many after-sales service elite teams, but also set off an upsurge of learning, competition and improvement within the company.
The competition kicked off with the great attention and careful organization of the company's leaders. At the beginning of the event, Pan Jiajun, head of the company's technical service department, delivered a speech. He said that technical services are not only an extension of products and services, but also the key to improving customer satisfaction and loyalty. In the technology-intensive and safety-demanding industry of distribution automation, efficient and accurate after-sales service capabilities are the indispensable core competitiveness of Yungo Technology. He also mentioned that although some after-sales colleagues are scattered in Tiannan and Haibei and are ready to respond at any time, they hope that through this competition, the cohesion and centripetal force of the team can be enhanced.
Subsequently, Deputy General Manager Chen Zhiguo emphasized the importance of the competition, and expressed the hope that a group of skilled and high-quality after-sales teams will be selected through the competition to provide more efficient and professional service support for the company's customers. Finally, the representatives of the referee group and the players took the stage to speak and take the oath respectively.
This competition is divided into two items: [Theoretical Knowledge Assessment] and [Practical Skills Competition]. The assessment content is based on the national and industry safety production laws and technical standards, as well as the relevant rules and regulations, procedures and technical specifications of the power grid company, covering the professional theoretical knowledge and operational skills related to distribution automation, and appropriately integrating new knowledge and new technologies.
During the competition, the participating teams were full of spirit and high morale. They come from the after-sales service team in various regions of the company, and they are all elite teachers who have been selected at various levels. The atmosphere of the competition was tense and enthusiastic, and the contestants were engrossed and skillful in the theoretical knowledge assessment, fully demonstrating their solid professional skills and rich practical experience. From troubleshooting to equipment maintenance, from technical answers to communication, every link tests the comprehensive ability of the contestants.
In the actual combat drill, the participating teams showed their talents and showed their housekeeping skills. Teams need to quickly and accurately identify and resolve various faults in distribution automation equipment. With solid professional knowledge and rich practical experience, they calmly analyzed and operated decisively, showing the powerful power of teamwork, winning unanimous praise from the on-site judges and presenting a wonderful technical feast. After two days of fierce competition, the competition finally selected the teams with excellent performance, and won the first prize: North China team, second prize: Northwest team, and third prize: Central China team and Northeast team. These winning teams not only demonstrated outstanding professional skills and service levels, but also demonstrated the power of teamwork and collective intelligence. After the competition, general manager Yu Lijiao said that this skills competition is not only a competition of skills, but also a test and learning opportunity for teamwork. Through the competition, the participating teams not only improved their professional skills and service levels, but also learned a lot of valuable experience and skills from other teams. This not only provides a solid guarantee for the company's current business development, but also lays a good foundation for the company's future development. Looking forward to the future, Yungo Technology will continue to attach great importance to and promote the construction and development of the technical service team. The company will continue to increase investment in the training of the technical service team and continue to improve the professional skills and service level of the team. At the same time, the company will actively introduce advanced technology and management concepts, and constantly innovate the technical service model to provide customers with a more personalized and intelligent service experience. At the same time, similar activities and competitions will continue to be held t