The Yungo Technical Support Center has a large number of experienced service experts who can provide support through the technical support hotline, website, and necessary on-site services. The support content mainly includes: timely response to major faults, product troubleshooting, rich product information and problem case library, engineering project management and quality management, important customer equipment failure file management and important customer customized personalized services. Through the establishment of a complete nationwide service network, we will provide customers with professional, standardized and diversified services continuously, efficiently and quickly. Yungo Technical Support Center has a group of high-quality and experienced service personnel.
Specific technical services include:
1) Pre-sales consulting service:
The sales staff will provide customers with comprehensive and professional information consultation, recommend the most suitable products and solutions for customers, let customers keep abreast of new technology development trends, and ensure that the products and services purchased or upgraded by users can reach the most advanced level in the industry.
2) Personalized service:
In response to the individual needs of our customers, the company will provide customers with "tailor-made" services, integrate all resources, including partners with well-known brand manufacturers at home and abroad to provide you with comprehensive application solutions.
3) On-site support service:
The company has a group of senior professional and technical personnel, who can communicate with customers face-to-face, conduct targeted research and analysis on specific problems such as customer needs, and formulate solutions.
4) Product training services:
The company adheres to the tenet of technological innovation and management innovation, and continues to provide complete industry solutions for customers' companies. While providing excellent products, we continue to launch supporting training services, so that customers can have a deeper understanding of the entire industry and the products provided by the company.
5) System Testing:
The company has a complete test environment, testing tools and testing equipment, which can build a variety of simulation environments and conduct tests for various businesses according to customer needs.
6) Installation and commissioning:
The company has cultivated a professional engineering service team, and the company is able to provide equipment installation and commissioning services to customers who purchase any equipment from Yungo Technology.
7) Technical Training:
In order to enable customers to be proficient in the use and maintenance of equipment, and master the relevant basic knowledge, the company can provide customers with a variety of technical training. The company's engineers debug the equipment on site at the same time, according to the user's specific situation to explain the relevant principles, configuration and precautions to the user, so that the customer can be handy in the future system debugging and maintenance.
8) Fault repair:
When the customer's product fails, seriously affecting the production safety of the emergency, no matter what time, the company will arrange professional engineers to arrive at the scene in time to help customers solve the fault in the shortest time and ensure the customer's safe production.
9) Product upgrade service:
The company maintains close contact with component material manufacturers, keeps track of the latest technological developments, and provides customers with verified and improved system patch packages in a timely manner, dispatches experienced engineers to implement updates through safe, reliable and proven upgrade methods, avoids system failures or software risks, and ensures that customers' systems are always in optimal operating condition.
